How Chronex360 helps manage your business in Beppu
For companies based in Beppu, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Japanese businesses that use WhatsApp to reach international customers, tourists, or overseas partners often see a lead begin with a Click-to-WhatsApp ad or an Instagram inquiry about a product, tour, or service, and Chronex360 captures that first message and logs it as a qualified lead without delay. The conversation is then routed to an agent working in Japanese or English, carried through careful, detail-oriented catalog or itinerary sharing typical of Japanese customer service standards, and tracked through order or booking confirmation to fulfillment, whether that means precise courier delivery within Japan's reliable logistics network or service scheduling for hospitality and tourism operators. Business-hours-aware routing respects the market's expectation of prompt, polite responses, and compliance-aware templates keep messaging appropriately formal and policy-aligned. Multi-agent assignment allows retail, hospitality, and B2B teams to manage volume without sacrificing the attentiveness Japanese customers expect, while conversion reporting shows precisely how inbound inquiries progress into completed, fulfilled transactions.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep