How Chronex360 helps manage your business in Tondabayashichō
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Ōsaka Prefecture to businesses in Tondabayashichō.
Japanese businesses that use WhatsApp to reach international customers, tourists, or overseas partners often see a lead begin with a Click-to-WhatsApp ad or an Instagram inquiry about a product, tour, or service, and Chronex360 captures that first message and logs it as a qualified lead without delay. The conversation is then routed to an agent working in Japanese or English, carried through careful, detail-oriented catalog or itinerary sharing typical of Japanese customer service standards, and tracked through order or booking confirmation to fulfillment, whether that means precise courier delivery within Japan's reliable logistics network or service scheduling for hospitality and tourism operators. Business-hours-aware routing respects the market's expectation of prompt, polite responses, and compliance-aware templates keep messaging appropriately formal and policy-aligned. Multi-agent assignment allows retail, hospitality, and B2B teams to manage volume without sacrificing the attentiveness Japanese customers expect, while conversion reporting shows precisely how inbound inquiries progress into completed, fulfilled transactions.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard