How Chronex360 helps manage your business in Okegawa
Chronex360 provides WhatsApp Business API workflow for businesses in Okegawa, Saitama Prefecture, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Japanese businesses that use WhatsApp to reach international customers, tourists, or overseas partners often see a lead begin with a Click-to-WhatsApp ad or an Instagram inquiry about a product, tour, or service, and Chronex360 captures that first message and logs it as a qualified lead without delay. The conversation is then routed to an agent working in Japanese or English, carried through careful, detail-oriented catalog or itinerary sharing typical of Japanese customer service standards, and tracked through order or booking confirmation to fulfillment, whether that means precise courier delivery within Japan's reliable logistics network or service scheduling for hospitality and tourism operators. Business-hours-aware routing respects the market's expectation of prompt, polite responses, and compliance-aware templates keep messaging appropriately formal and policy-aligned. Multi-agent assignment allows retail, hospitality, and B2B teams to manage volume without sacrificing the attentiveness Japanese customers expect, while conversion reporting shows precisely how inbound inquiries progress into completed, fulfilled transactions.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping