How Chronex360 helps manage your business in Bungoma
Chronex360 provides WhatsApp Business API workflow for businesses in Bungoma, Bungoma County, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
In Kenya, a lead is as likely to start as a WhatsApp catalog click tied to mobile-money-friendly checkout as it is a Facebook Messenger comment or a website contact form from a Nairobi buyer. Chronex360 consolidates all three into a single lead card, applies business-hours-aware routing so an agent picks it up promptly, and carries the qualification notes forward so the customer never repeats themselves to a new team member. From there, the agent can send a product catalog, confirm an order, and pass it to a rider or courier coordination step for last-mile delivery tracking, keeping the record intact from first tap to doorstep handoff. The platform supports English and Swahili templates suited to local customer expectations, multi-agent assignment for busy sales teams, and compliance-aware opt-in messaging. Built-in conversion reporting breaks down performance by channel and agent, giving Kenyan businesses a clear, data-backed picture of which enquiries are actually turning into completed, delivered sales.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep