How Chronex360 helps manage your business in Iten
Chronex360 provides WhatsApp Business API workflow for businesses in Iten, Kilifi County, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
In Kenya, a lead is as likely to start as a WhatsApp catalog click tied to mobile-money-friendly checkout as it is a Facebook Messenger comment or a website contact form from a Nairobi buyer. Chronex360 consolidates all three into a single lead card, applies business-hours-aware routing so an agent picks it up promptly, and carries the qualification notes forward so the customer never repeats themselves to a new team member. From there, the agent can send a product catalog, confirm an order, and pass it to a rider or courier coordination step for last-mile delivery tracking, keeping the record intact from first tap to doorstep handoff. The platform supports English and Swahili templates suited to local customer expectations, multi-agent assignment for busy sales teams, and compliance-aware opt-in messaging. Built-in conversion reporting breaks down performance by channel and agent, giving Kenyan businesses a clear, data-backed picture of which enquiries are actually turning into completed, delivered sales.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping