How Chronex360 helps manage your business in Machakos
Machakos businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
In Kenya, a lead is as likely to start as a WhatsApp catalog click tied to mobile-money-friendly checkout as it is a Facebook Messenger comment or a website contact form from a Nairobi buyer. Chronex360 consolidates all three into a single lead card, applies business-hours-aware routing so an agent picks it up promptly, and carries the qualification notes forward so the customer never repeats themselves to a new team member. From there, the agent can send a product catalog, confirm an order, and pass it to a rider or courier coordination step for last-mile delivery tracking, keeping the record intact from first tap to doorstep handoff. The platform supports English and Swahili templates suited to local customer expectations, multi-agent assignment for busy sales teams, and compliance-aware opt-in messaging. Built-in conversion reporting breaks down performance by channel and agent, giving Kenyan businesses a clear, data-backed picture of which enquiries are actually turning into completed, delivered sales.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep