How Chronex360 helps manage your business in Wajir
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Wajir County to businesses in Wajir.
In Kenya, a lead is as likely to start as a WhatsApp catalog click tied to mobile-money-friendly checkout as it is a Facebook Messenger comment or a website contact form from a Nairobi buyer. Chronex360 consolidates all three into a single lead card, applies business-hours-aware routing so an agent picks it up promptly, and carries the qualification notes forward so the customer never repeats themselves to a new team member. From there, the agent can send a product catalog, confirm an order, and pass it to a rider or courier coordination step for last-mile delivery tracking, keeping the record intact from first tap to doorstep handoff. The platform supports English and Swahili templates suited to local customer expectations, multi-agent assignment for busy sales teams, and compliance-aware opt-in messaging. Built-in conversion reporting breaks down performance by channel and agent, giving Kenyan businesses a clear, data-backed picture of which enquiries are actually turning into completed, delivered sales.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping