How Chronex360 helps manage your business in Kaindy
For companies based in Kaindy, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
In Kyrgyzstan, leads for retail, tourism, and trading businesses commonly arrive through Instagram enquiries about products or Bishkek-based services, website contact forms, and direct WhatsApp messages from returning customers, and Chronex360 consolidates all of it into one place instead of leaving staff to juggle multiple apps. A message is captured on arrival, assigned to the right team member, and tracked as it advances from first contact through qualification and order creation to final delivery or service completion, so nothing slips through during busy periods like tourist season or seasonal trade peaks. This structured approach helps growing Kyrgyz businesses scale their customer service without losing the responsiveness that built their reputation in the first place. Chronex360 delivers Kyrgyz and Russian language templates, business-hours-aware routing, product and service catalog sharing for fast quoting, and reporting dashboards that show owners exactly which marketing channels and agents are driving completed sales, turning WhatsApp into a measurable growth engine.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies