How Chronex360 helps manage your business in Caza de Baabda
For companies based in Caza de Baabda, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A Beirut boutique, an export-focused workshop, or a diaspora-facing service business in Lebanon typically juggles enquiries that arrive from several directions at once, and Chronex360 gives that business one place to track every one of them from first contact to completed order. A message from a Click-to-WhatsApp ad, an Instagram DM, or a website form is logged as a lead the instant it arrives and routed to an agent based on local business hours, so nothing waits unanswered longer than it should. Agents qualify the enquiry in Arabic, French, or English, share a catalog or quote directly in the chat, and convert a confirmed sale into an order that stays linked through to delivery, whether that delivery is across town or to a customer abroad who still considers Lebanon home. Multi-agent assignment lets a small, resourceful team cover volume without dropping conversations, and compliance-aware messaging keeps every template appropriate for a genuinely multilingual customer base. Conversion reporting then gives owners a clear, honest read on which channels are actually converting into fulfilled orders.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export