How Chronex360 helps manage your business in Habboûch
Habboûch businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A Beirut boutique, an export-focused workshop, or a diaspora-facing service business in Lebanon typically juggles enquiries that arrive from several directions at once, and Chronex360 gives that business one place to track every one of them from first contact to completed order. A message from a Click-to-WhatsApp ad, an Instagram DM, or a website form is logged as a lead the instant it arrives and routed to an agent based on local business hours, so nothing waits unanswered longer than it should. Agents qualify the enquiry in Arabic, French, or English, share a catalog or quote directly in the chat, and convert a confirmed sale into an order that stays linked through to delivery, whether that delivery is across town or to a customer abroad who still considers Lebanon home. Multi-agent assignment lets a small, resourceful team cover volume without dropping conversations, and compliance-aware messaging keeps every template appropriate for a genuinely multilingual customer base. Conversion reporting then gives owners a clear, honest read on which channels are actually converting into fulfilled orders.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep