How Chronex360 helps manage your business in Maseru
For companies based in Maseru, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A textile or agri-trading business in Maseru fielding a buyer inquiry, or a local retailer answering a WhatsApp question about available stock, both need a simple way to keep track of who asked what and what was promised. Chronex360 gathers inquiries from Click-to-WhatsApp ads, Facebook Messenger, and the website into one inbox, assigns each to an available agent, and carries the conversation through qualification, quoting, and order confirmation, with visibility all the way to delivery or collection — including orders that move across the border for fulfillment. English and Sesotho-friendly templates keep responses quick and personal, and business-hours-aware routing means inquiries are answered promptly rather than piling up. For a small but tightly connected business community where reputation travels fast, having a reliable, trackable record of every customer conversation from first contact to completed order is a meaningful edge.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard