How Chronex360 helps manage your business in Mokhotlong
Mokhotlong businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A textile or agri-trading business in Maseru fielding a buyer inquiry, or a local retailer answering a WhatsApp question about available stock, both need a simple way to keep track of who asked what and what was promised. Chronex360 gathers inquiries from Click-to-WhatsApp ads, Facebook Messenger, and the website into one inbox, assigns each to an available agent, and carries the conversation through qualification, quoting, and order confirmation, with visibility all the way to delivery or collection — including orders that move across the border for fulfillment. English and Sesotho-friendly templates keep responses quick and personal, and business-hours-aware routing means inquiries are answered promptly rather than piling up. For a small but tightly connected business community where reputation travels fast, having a reliable, trackable record of every customer conversation from first contact to completed order is a meaningful edge.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies