How Chronex360 helps manage your business in Waddān
Waddān businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Operating conditions in Libya can make consistent customer communication genuinely difficult, which is exactly why a reliable record of every lead matters. Chronex360 captures enquiries from WhatsApp, Facebook Messenger, or a business website into one durable lead history, so that even when an agent changes, travel is disrupted, or a conversation resumes after a gap, the full context — what the customer asked, what was quoted, what was agreed — is still there. Agents can assign leads to whoever is actually reachable, keep qualification notes attached, and share catalog or order details in the same thread, preserving continuity of the customer relationship even under unpredictable circumstances. Arabic-language templates match how Libyan businesses communicate, and compliance-aware messaging keeps outreach appropriate for the market. Rather than promising rapid-fire automation, Chronex360's value in Libya is steady, dependable record-keeping: every lead, quote, and order stays traceable, helping businesses maintain trust with customers even when conditions on the ground are far from ideal.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping