How Chronex360 helps manage your business in Masallātah
Masallātah businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Operating conditions in Libya can make consistent customer communication genuinely difficult, which is exactly why a reliable record of every lead matters. Chronex360 captures enquiries from WhatsApp, Facebook Messenger, or a business website into one durable lead history, so that even when an agent changes, travel is disrupted, or a conversation resumes after a gap, the full context — what the customer asked, what was quoted, what was agreed — is still there. Agents can assign leads to whoever is actually reachable, keep qualification notes attached, and share catalog or order details in the same thread, preserving continuity of the customer relationship even under unpredictable circumstances. Arabic-language templates match how Libyan businesses communicate, and compliance-aware messaging keeps outreach appropriate for the market. Rather than promising rapid-fire automation, Chronex360's value in Libya is steady, dependable record-keeping: every lead, quote, and order stays traceable, helping businesses maintain trust with customers even when conditions on the ground are far from ideal.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep