How Chronex360 helps manage your business in Schellenberg
Schellenberg businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Liechtenstein's financial services firms, specialised manufacturers, and premium retailers tend to handle enquiries that require both speed and a high degree of care, and Chronex360 is built for that balance. An enquiry arriving through a website form, an Instagram DM, or a Click-to-WhatsApp ad is assigned to a suitably qualified agent and tracked through qualification, proposal or order creation, and fulfilment, with every exchange kept in a clear, auditable record. Multi-agent assignment routes sensitive or specialised enquiries to the right person quickly rather than through a generic queue. Message templates are available in the languages this market's business and client base use, and data handling is designed to meet the exacting privacy expectations common among Liechtenstein's regulated industries. Conversion reporting gives leadership a precise view of how enquiries progress into confirmed, delivered business without unnecessary exposure of sensitive details.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies