How Chronex360 helps manage your business in Ntcheu
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Central Region to businesses in Ntcheu.
A produce exporter in Lilongwe fielding a buyer inquiry, or a Blantyre retailer answering a Facebook Messenger question about stock, both need that first message to reach the right person fast. Chronex360 brings Click-to-WhatsApp ads, Instagram DMs, and website inquiries into one shared inbox, assigns each new lead to an available agent, and supports the conversation through quoting, order confirmation, and tracking all the way to delivery or collection. For agribusinesses coordinating with buyers on volume and timing, or shops managing walk-in-turned-WhatsApp customers, the same structured pipeline applies — nothing depends on one person's personal phone memory. English templates keep replies quick and professional, and business-hours-aware routing means a query sent in the evening is queued for the next available agent rather than ignored. Owners get a straightforward view of which leads converted, making it easier to see where sales efforts are actually paying off.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep