How Chronex360 helps manage your business in Mzimba District
Chronex360 provides WhatsApp Business API workflow for businesses in Mzimba District, Northern Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
A produce exporter in Lilongwe fielding a buyer inquiry, or a Blantyre retailer answering a Facebook Messenger question about stock, both need that first message to reach the right person fast. Chronex360 brings Click-to-WhatsApp ads, Instagram DMs, and website inquiries into one shared inbox, assigns each new lead to an available agent, and supports the conversation through quoting, order confirmation, and tracking all the way to delivery or collection. For agribusinesses coordinating with buyers on volume and timing, or shops managing walk-in-turned-WhatsApp customers, the same structured pipeline applies — nothing depends on one person's personal phone memory. English templates keep replies quick and professional, and business-hours-aware routing means a query sent in the evening is queued for the next available agent rather than ignored. Owners get a straightforward view of which leads converted, making it easier to see where sales efforts are actually paying off.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard