How Chronex360 helps manage your business in Mulanje
Mulanje businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A produce exporter in Lilongwe fielding a buyer inquiry, or a Blantyre retailer answering a Facebook Messenger question about stock, both need that first message to reach the right person fast. Chronex360 brings Click-to-WhatsApp ads, Instagram DMs, and website inquiries into one shared inbox, assigns each new lead to an available agent, and supports the conversation through quoting, order confirmation, and tracking all the way to delivery or collection. For agribusinesses coordinating with buyers on volume and timing, or shops managing walk-in-turned-WhatsApp customers, the same structured pipeline applies — nothing depends on one person's personal phone memory. English templates keep replies quick and professional, and business-hours-aware routing means a query sent in the evening is queued for the next available agent rather than ignored. Owners get a straightforward view of which leads converted, making it easier to see where sales efforts are actually paying off.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export