How Chronex360 helps manage your business in Jerantut
Jerantut businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Malaysian buyers frequently move between Instagram, Facebook Messenger, and WhatsApp before settling on a purchase, and Chronex360 unifies that fragmented journey by capturing every first touch as a single tracked lead regardless of which channel it started on. The lead is then qualified, assigned to an agent by language preference (Bahasa Malaysia, English, or Mandarin) and product category, and carried through catalog sharing and order confirmation before handoff to courier-based delivery that serves both Peninsular and East Malaysia. Business-hours-aware routing accounts for regional differences across Sabah, Sarawak, and the peninsula, while compliance-aware templates keep promotional messaging aligned with WhatsApp commerce policy. Multi-agent assignment is particularly useful for multi-brand retailers and service businesses running simultaneous campaigns, and consolidated reporting shows management exactly which channel and agent combination is converting inquiries into fulfilled orders, giving Malaysian SMEs the kind of pipeline visibility previously reserved for larger enterprises.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export