Compliance watchpoints
Malaysia PDPA obligations and direct-marketing rights require clear notice, appropriate consent/choice and opt-out handling. Review cross-border transfer requirements before centralizing customer data.
How to launch on Chronex360
Create multilingual templates and campaign-specific lead sources. Use Instagram/Facebook inbound messages plus Click-to-WhatsApp ads, auto-assignment and response-time reporting.
Recommended social-to-WhatsApp growth flow
Meta ad / Instagram DM / Facebook message → Chronex360 lead source → WhatsApp qualification → agent assignment → task or schedule → proposal/catalogue/order → follow-up → conversion reporting. Use Marketing templates only for opted-in promotional outreach; use Utility for requested/transaction-triggered updates; use Service replies when the customer starts the conversation.
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.