How Chronex360 helps manage your business in Ipoh
Ipoh businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Malaysian buyers frequently move between Instagram, Facebook Messenger, and WhatsApp before settling on a purchase, and Chronex360 unifies that fragmented journey by capturing every first touch as a single tracked lead regardless of which channel it started on. The lead is then qualified, assigned to an agent by language preference (Bahasa Malaysia, English, or Mandarin) and product category, and carried through catalog sharing and order confirmation before handoff to courier-based delivery that serves both Peninsular and East Malaysia. Business-hours-aware routing accounts for regional differences across Sabah, Sarawak, and the peninsula, while compliance-aware templates keep promotional messaging aligned with WhatsApp commerce policy. Multi-agent assignment is particularly useful for multi-brand retailers and service businesses running simultaneous campaigns, and consolidated reporting shows management exactly which channel and agent combination is converting inquiries into fulfilled orders, giving Malaysian SMEs the kind of pipeline visibility previously reserved for larger enterprises.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order