How Chronex360 helps manage your business in Djénné
Chronex360 provides WhatsApp Business API workflow for businesses in Djénné, Mopti Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Businesses in Bamako and Mali's trading towns, many built around agricultural goods, textiles, and cross-border commerce, need a way to keep customer conversations organized even when connectivity or logistics conditions vary from one delivery to the next. Chronex360 gives them a single, dependable place to track every lead, from a Click-to-WhatsApp inquiry about produce availability to a Facebook Messenger question about a textile order, tagging each by source and assigning it to an available agent. Agents confirm quantities and pricing, issue a quote, and convert the conversation into an order that stays linked as it moves toward pickup or delivery, with a clear record of what was promised and what was fulfilled. This consistency helps businesses maintain trust with buyers over repeat transactions, even in a market where conditions can shift. Chronex360 supports French and Bambara-friendly messaging, flexible agent assignment, and clear reporting so Malian businesses can rely on steady, well-organized customer communication.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping