How Chronex360 helps manage your business in Għajnsielem
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Għajnsielem to businesses in Għajnsielem.
Malta's tourism operators, hospitality businesses, and retail brands often receive enquiries from an international mix of visitors, arriving through Instagram, Facebook Messenger, Click-to-WhatsApp ads, or a booking form on the website. Chronex360 gathers all of that into a single inbox, assigns each enquiry to an available agent, and tracks it from first contact through qualification, booking or order confirmation, and on to check-in or delivery. Because tourist demand can spike sharply around seasons and events, business-hours-aware routing and multi-agent assignment help small teams manage enquiry surges without leaving guests waiting. Message templates support the languages a Maltese business's visitors actually speak, and GDPR-aligned data handling gives teams confidence when storing guest details. Reporting shows clearly which channels are converting international interest into confirmed bookings or completed sales, helping operators focus marketing where it works.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard