How Chronex360 helps manage your business in Mġarr
Mġarr businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Malta's tourism operators, hospitality businesses, and retail brands often receive enquiries from an international mix of visitors, arriving through Instagram, Facebook Messenger, Click-to-WhatsApp ads, or a booking form on the website. Chronex360 gathers all of that into a single inbox, assigns each enquiry to an available agent, and tracks it from first contact through qualification, booking or order confirmation, and on to check-in or delivery. Because tourist demand can spike sharply around seasons and events, business-hours-aware routing and multi-agent assignment help small teams manage enquiry surges without leaving guests waiting. Message templates support the languages a Maltese business's visitors actually speak, and GDPR-aligned data handling gives teams confidence when storing guest details. Reporting shows clearly which channels are converting international interest into confirmed bookings or completed sales, helping operators focus marketing where it works.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep