How Chronex360 helps manage your business in Saint John
For companies based in Saint John, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Malta's tourism operators, hospitality businesses, and retail brands often receive enquiries from an international mix of visitors, arriving through Instagram, Facebook Messenger, Click-to-WhatsApp ads, or a booking form on the website. Chronex360 gathers all of that into a single inbox, assigns each enquiry to an available agent, and tracks it from first contact through qualification, booking or order confirmation, and on to check-in or delivery. Because tourist demand can spike sharply around seasons and events, business-hours-aware routing and multi-agent assignment help small teams manage enquiry surges without leaving guests waiting. Message templates support the languages a Maltese business's visitors actually speak, and GDPR-aligned data handling gives teams confidence when storing guest details. Reporting shows clearly which channels are converting international interest into confirmed bookings or completed sales, helping operators focus marketing where it works.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export