How Chronex360 helps manage your business in Bon Accueil
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Flacq District to businesses in Bon Accueil.
A boutique hotel in Grand Baie fielding a Click-to-WhatsApp ad inquiry from a honeymooning couple, or a duty-free retailer answering an Instagram DM about product availability, both need a fast, well-organized response to convert interest into a booking or sale. Chronex360 brings these conversations together from Facebook, Instagram, WhatsApp ads, and the website, then routes each to an agent who can confirm dates, share a catalogue, or issue a quote without delay. Once a booking or order is confirmed, Chronex360 tracks it through to check-in or delivery, giving operations teams a clear handoff point and management a clean view of conversion. English and French templates match Mauritius's bilingual customer base, and business-hours-aware routing keeps the experience polished for an international, quality-conscious audience. It is the kind of responsive, well-documented sales process that a tourism-driven, service-focused economy depends on.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping