How Chronex360 helps manage your business in Bois des Amourettes
Bois des Amourettes businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A boutique hotel in Grand Baie fielding a Click-to-WhatsApp ad inquiry from a honeymooning couple, or a duty-free retailer answering an Instagram DM about product availability, both need a fast, well-organized response to convert interest into a booking or sale. Chronex360 brings these conversations together from Facebook, Instagram, WhatsApp ads, and the website, then routes each to an agent who can confirm dates, share a catalogue, or issue a quote without delay. Once a booking or order is confirmed, Chronex360 tracks it through to check-in or delivery, giving operations teams a clear handoff point and management a clean view of conversion. English and French templates match Mauritius's bilingual customer base, and business-hours-aware routing keeps the experience polished for an international, quality-conscious audience. It is the kind of responsive, well-documented sales process that a tourism-driven, service-focused economy depends on.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export