How Chronex360 helps manage your business in Saint Pierre
Chronex360 provides WhatsApp Business API workflow for businesses in Saint Pierre, Moka District, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
A boutique hotel in Grand Baie fielding a Click-to-WhatsApp ad inquiry from a honeymooning couple, or a duty-free retailer answering an Instagram DM about product availability, both need a fast, well-organized response to convert interest into a booking or sale. Chronex360 brings these conversations together from Facebook, Instagram, WhatsApp ads, and the website, then routes each to an agent who can confirm dates, share a catalogue, or issue a quote without delay. Once a booking or order is confirmed, Chronex360 tracks it through to check-in or delivery, giving operations teams a clear handoff point and management a clean view of conversion. English and French templates match Mauritius's bilingual customer base, and business-hours-aware routing keeps the experience polished for an international, quality-conscious audience. It is the kind of responsive, well-documented sales process that a tourism-driven, service-focused economy depends on.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order