How Chronex360 helps manage your business in Cantemir
For companies based in Cantemir, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A Moldovan retailer or small exporter often receives its first enquiry through a website contact form, a WhatsApp message from a regional buyer, or a Facebook ad click during a promotional campaign. Chronex360 captures each of these immediately, tags the enquiry, and routes it to whichever agent is available so leads are not left waiting while the business handles other channels manually. As the relationship develops from initial qualification to a shared quote or catalog, a confirmed order, and eventual delivery, the whole thread stays attached to that one lead so any team member can respond with full context. Romanian and Russian-language templates alongside English suit Moldova's mixed-language customer base, routing accounts for local business hours, and compliance-aware messaging keeps outbound communication appropriate for cross-border trade. Additional agents can be added as the business grows, and conversion reporting shows which channel is genuinely converting into completed, delivered orders.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies