How Chronex360 helps manage your business in Hanhongor
In Hanhongor (Ömnögovi Province, Mongolia), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
In Mongolia, a lead frequently starts with a Facebook or Instagram ad reply from a customer in Ulaanbaatar or a more remote aimag, and Chronex360 captures that first WhatsApp message and turns it into a tracked, qualified lead regardless of where the buyer is located. The conversation is routed to an agent working in Mongolian or English, guided through catalog sharing and order confirmation, and tracked through to courier or postal fulfillment that accounts for the country's vast distances and seasonal transport conditions between the capital and outlying regions. Business-hours-aware routing helps businesses manage response expectations across a geographically dispersed customer base, and compliance-aware templates keep outreach professional and policy-aligned. Multi-agent assignment supports retail and service businesses fielding inquiries from both urban and rural customers, and conversion reporting gives owners a clear view of how far-reaching ad campaigns and inbound chats are translating into completed orders that genuinely reach customers across Mongolia's challenging logistics terrain.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies