How Chronex360 helps manage your business in Taliouine
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Assa-Zag Province to businesses in Taliouine.
A Moroccan exporter fielding an enquiry about argan oil or textiles, or a Casablanca retailer answering a Click-to-WhatsApp ad, both need the same thing: a lead that does not get lost between the first message and the final invoice. Chronex360 captures the initial contact from WhatsApp, Instagram, Messenger, or the company website, assigns it automatically to an available agent, and keeps a running qualification history attached to the conversation. Agents can share a product catalog or generate a formal quote directly inside WhatsApp, and once the order is confirmed, the same thread stays linked through to fulfilment, whether that means a courier delivery within the city or coordination with a freight partner for cross-border export shipments. French and Arabic message templates match how Moroccan businesses actually communicate with customers, and business-hours-aware routing keeps response times consistent. Compliance-aware opt-in messaging and conversion reporting round out the workflow, giving teams a transparent view from first click to completed sale.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies