How Chronex360 helps manage your business in Taounate
Chronex360 provides WhatsApp Business API workflow for businesses in Taounate, Fès-Meknès, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
A Moroccan exporter fielding an enquiry about argan oil or textiles, or a Casablanca retailer answering a Click-to-WhatsApp ad, both need the same thing: a lead that does not get lost between the first message and the final invoice. Chronex360 captures the initial contact from WhatsApp, Instagram, Messenger, or the company website, assigns it automatically to an available agent, and keeps a running qualification history attached to the conversation. Agents can share a product catalog or generate a formal quote directly inside WhatsApp, and once the order is confirmed, the same thread stays linked through to fulfilment, whether that means a courier delivery within the city or coordination with a freight partner for cross-border export shipments. French and Arabic message templates match how Moroccan businesses actually communicate with customers, and business-hours-aware routing keeps response times consistent. Compliance-aware opt-in messaging and conversion reporting round out the workflow, giving teams a transparent view from first click to completed sale.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export