How Chronex360 helps manage your business in Guelmim Province
In Guelmim Province, Morocco, Chronex360 gives sales and support teams one workspace for WhatsApp, Instagram and Facebook conversations, with qualification and follow-up built in.
Morocco's Law 09-08 on the protection of individuals with regard to the processing of personal data, enforced by the CNDP, requires a lawful basis, prior declaration/authorization for certain processing and documented consent. Capture and retain marketing opt-in evidence and provide an easy opt-out.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep