How Chronex360 helps manage your business in Safi
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Safi Province to businesses in Safi.
A Moroccan exporter fielding an enquiry about argan oil or textiles, or a Casablanca retailer answering a Click-to-WhatsApp ad, both need the same thing: a lead that does not get lost between the first message and the final invoice. Chronex360 captures the initial contact from WhatsApp, Instagram, Messenger, or the company website, assigns it automatically to an available agent, and keeps a running qualification history attached to the conversation. Agents can share a product catalog or generate a formal quote directly inside WhatsApp, and once the order is confirmed, the same thread stays linked through to fulfilment, whether that means a courier delivery within the city or coordination with a freight partner for cross-border export shipments. French and Arabic message templates match how Moroccan businesses actually communicate with customers, and business-hours-aware routing keeps response times consistent. Compliance-aware opt-in messaging and conversion reporting round out the workflow, giving teams a transparent view from first click to completed sale.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order