How Chronex360 helps manage your business in Montepuez
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Cabo Delgado Province to businesses in Montepuez.
In Maputo and other trading centers, a business relationship often survives on the strength of a single ongoing WhatsApp conversation, which is why Chronex360 focuses first on making sure that conversation is never lost. Inquiries arriving through Click-to-WhatsApp ads, Facebook Messenger, or the company website are captured centrally and assigned to an agent who can respond in Portuguese without delay, keeping the relationship warm even under difficult operating conditions. As the exchange moves from initial question to agreed order, Chronex360 tracks it through fulfillment and delivery, giving the business a dependable record of what was sold, to whom, and when — useful both for day-to-day operations and for demonstrating consistency to customers and partners. Business-hours-aware routing ensures inquiries are not left unanswered, and simple reporting shows which conversations are turning into completed sales. It is continuity and accountability delivered through a tool teams already know how to use.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export