How Chronex360 helps manage your business in Marracuene District
Marracuene District businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
In Maputo and other trading centers, a business relationship often survives on the strength of a single ongoing WhatsApp conversation, which is why Chronex360 focuses first on making sure that conversation is never lost. Inquiries arriving through Click-to-WhatsApp ads, Facebook Messenger, or the company website are captured centrally and assigned to an agent who can respond in Portuguese without delay, keeping the relationship warm even under difficult operating conditions. As the exchange moves from initial question to agreed order, Chronex360 tracks it through fulfillment and delivery, giving the business a dependable record of what was sold, to whom, and when — useful both for day-to-day operations and for demonstrating consistency to customers and partners. Business-hours-aware routing ensures inquiries are not left unanswered, and simple reporting shows which conversations are turning into completed sales. It is continuity and accountability delivered through a tool teams already know how to use.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order