How Chronex360 helps manage your business in KaTembe
For companies based in KaTembe, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
In Maputo and other trading centers, a business relationship often survives on the strength of a single ongoing WhatsApp conversation, which is why Chronex360 focuses first on making sure that conversation is never lost. Inquiries arriving through Click-to-WhatsApp ads, Facebook Messenger, or the company website are captured centrally and assigned to an agent who can respond in Portuguese without delay, keeping the relationship warm even under difficult operating conditions. As the exchange moves from initial question to agreed order, Chronex360 tracks it through fulfillment and delivery, giving the business a dependable record of what was sold, to whom, and when — useful both for day-to-day operations and for demonstrating consistency to customers and partners. Business-hours-aware routing ensures inquiries are not left unanswered, and simple reporting shows which conversations are turning into completed sales. It is continuity and accountability delivered through a tool teams already know how to use.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies