How Chronex360 helps manage your business in Warmbad
Warmbad businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A logistics or mining-supply company in Windhoek fielding a procurement inquiry, and a tourism operator in Swakopmund answering a Click-to-WhatsApp ad from a prospective traveler, are both running a lead-to-delivery process that Chronex360 is built to support. Every inquiry — from Facebook Messenger, Instagram, or the website — is captured centrally and assigned to the agent best equipped to handle it, whether that means quoting a bulk order or confirming a booking. From there, Chronex360 tracks the conversation through order or booking confirmation and on to fulfillment, keeping a clear record across what can be a long, spread-out customer journey given Namibia's geography. English-language templates and business-hours-aware routing keep replies consistent whether the customer is in the capital or a smaller coastal town. Management gets a clean view of conversion across channels, so it is easy to see which lead sources are actually driving confirmed business.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies