Compliance watchpoints
Namibia does not yet have a comprehensive data protection law in force; a Data Protection Bill was tabled in the National Assembly in late 2025 but has not been enacted. Until then, use a conservative standard: explicit opt-in for promotional WhatsApp, clear business identity and easy opt-out.
How to launch on Chronex360
Use permission-based Click-to-WhatsApp and social lead capture. Automate qualification, assign leads by team and track response time and conversion by source.
Recommended social-to-WhatsApp growth flow
Meta ad / Instagram DM / Facebook message → Chronex360 lead source → WhatsApp qualification → agent assignment → task or schedule → proposal/catalogue/order → follow-up → conversion reporting. Use Marketing templates only for opted-in promotional outreach; use Utility for requested/transaction-triggered updates; use Service replies when the customer starts the conversation.
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.