How Chronex360 helps manage your business in Epupa Constituency
Chronex360 provides WhatsApp Business API workflow for businesses in Epupa Constituency, Kunene Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
A logistics or mining-supply company in Windhoek fielding a procurement inquiry, and a tourism operator in Swakopmund answering a Click-to-WhatsApp ad from a prospective traveler, are both running a lead-to-delivery process that Chronex360 is built to support. Every inquiry — from Facebook Messenger, Instagram, or the website — is captured centrally and assigned to the agent best equipped to handle it, whether that means quoting a bulk order or confirming a booking. From there, Chronex360 tracks the conversation through order or booking confirmation and on to fulfillment, keeping a clear record across what can be a long, spread-out customer journey given Namibia's geography. English-language templates and business-hours-aware routing keep replies consistent whether the customer is in the capital or a smaller coastal town. Management gets a clean view of conversion across channels, so it is easy to see which lead sources are actually driving confirmed business.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export