How Chronex360 helps manage your business in Tsumeb
Tsumeb businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A logistics or mining-supply company in Windhoek fielding a procurement inquiry, and a tourism operator in Swakopmund answering a Click-to-WhatsApp ad from a prospective traveler, are both running a lead-to-delivery process that Chronex360 is built to support. Every inquiry — from Facebook Messenger, Instagram, or the website — is captured centrally and assigned to the agent best equipped to handle it, whether that means quoting a bulk order or confirming a booking. From there, Chronex360 tracks the conversation through order or booking confirmation and on to fulfillment, keeping a clear record across what can be a long, spread-out customer journey given Namibia's geography. English-language templates and business-hours-aware routing keep replies consistent whether the customer is in the capital or a smaller coastal town. Management gets a clean view of conversion across channels, so it is easy to see which lead sources are actually driving confirmed business.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard