How Chronex360 helps manage your business in Dhulikhel
Chronex360 provides WhatsApp Business API workflow for businesses in Dhulikhel, Central Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
In Nepal, a lead frequently starts when a customer in Kathmandu, Pokhara, or a smaller town messages a business after seeing a Facebook or Instagram ad, and Chronex360 captures that first inquiry and converts it into a qualified, trackable lead right away. The conversation is routed to an agent working in Nepali or English, guided through catalog sharing and order confirmation, and tracked through to courier-based delivery that must account for the country's varied terrain, from dense urban centers to hill and mountain districts with longer delivery windows. Business-hours-aware routing keeps responses timely for a mobile-first customer base, and compliance-aware templates help retail, tourism, and trading businesses message professionally within WhatsApp policy. Multi-agent assignment supports businesses managing both walk-in-adjacent retail chat and tourism or trekking-related service inquiries, and conversion reporting gives owners a clear, consolidated view of how inbound chats become confirmed orders that are successfully delivered across Nepal's geographically demanding delivery landscape.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export