Compliance watchpoints
Nepal's privacy framework rests on the Individual Privacy Act, 2075 (2018) and its regulation, which require informed consent specifying purpose, scope and retention before personal data is collected or used; Nepal has no dedicated data-protection authority yet, so use a conservative, well-documented opt-in standard for marketing outreach.
How to launch on Chronex360
Prioritize Nepali-first greeting and qualification flows fed by Facebook/Instagram acquisition, with automated first-response qualification before handoff to an agent. Keep opt-in and source records auditable given the still-developing regulatory backdrop.
Recommended social-to-WhatsApp growth flow
Meta ad / Instagram DM / Facebook message → Chronex360 lead source → WhatsApp qualification → agent assignment → task or schedule → proposal/catalogue/order → follow-up → conversion reporting. Use Marketing templates only for opted-in promotional outreach; use Utility for requested/transaction-triggered updates; use Service replies when the customer starts the conversation.
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.