How Chronex360 helps manage your business in Waitakere
Chronex360 provides WhatsApp Business API workflow for businesses in Waitakere, Auckland Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
New Zealand businesses, from Auckland retailers to tourism operators and trades services across both islands, generate leads through Click-to-WhatsApp ads, Instagram DMs, Facebook Messenger, and website enquiry forms, and Chronex360 brings every one of those channels into a single, trackable pipeline. A booking enquiry, quote request, or product question is captured the moment it arrives, automatically routed to the right agent or team, and followed through qualification, quote or order creation, and on to fulfillment or job completion, giving owners full visibility of the customer journey rather than fragments spread across apps. This is particularly valuable for New Zealand's service-heavy economy, where trades, tourism, and professional services all depend on fast, well-documented follow-up. Chronex360 delivers English-language templates suited to local tone, business-hours-aware routing across time zones, multi-agent assignment for growing teams, catalog and quote sharing, and conversion reporting that shows precisely which channels and staff are converting enquiries into paying customers.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export