How Chronex360 helps manage your business in Cromwell
Chronex360 provides WhatsApp Business API workflow for businesses in Cromwell, Otago Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
New Zealand businesses, from Auckland retailers to tourism operators and trades services across both islands, generate leads through Click-to-WhatsApp ads, Instagram DMs, Facebook Messenger, and website enquiry forms, and Chronex360 brings every one of those channels into a single, trackable pipeline. A booking enquiry, quote request, or product question is captured the moment it arrives, automatically routed to the right agent or team, and followed through qualification, quote or order creation, and on to fulfillment or job completion, giving owners full visibility of the customer journey rather than fragments spread across apps. This is particularly valuable for New Zealand's service-heavy economy, where trades, tourism, and professional services all depend on fast, well-documented follow-up. Chronex360 delivers English-language templates suited to local tone, business-hours-aware routing across time zones, multi-agent assignment for growing teams, catalog and quote sharing, and conversion reporting that shows precisely which channels and staff are converting enquiries into paying customers.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard