How Chronex360 helps manage your business in Patea
For companies based in Patea, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
New Zealand businesses, from Auckland retailers to tourism operators and trades services across both islands, generate leads through Click-to-WhatsApp ads, Instagram DMs, Facebook Messenger, and website enquiry forms, and Chronex360 brings every one of those channels into a single, trackable pipeline. A booking enquiry, quote request, or product question is captured the moment it arrives, automatically routed to the right agent or team, and followed through qualification, quote or order creation, and on to fulfillment or job completion, giving owners full visibility of the customer journey rather than fragments spread across apps. This is particularly valuable for New Zealand's service-heavy economy, where trades, tourism, and professional services all depend on fast, well-documented follow-up. Chronex360 delivers English-language templates suited to local tone, business-hours-aware routing across time zones, multi-agent assignment for growing teams, catalog and quote sharing, and conversion reporting that shows precisely which channels and staff are converting enquiries into paying customers.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping