How Chronex360 helps manage your business in Petone
For companies based in Petone, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
New Zealand businesses, from Auckland retailers to tourism operators and trades services across both islands, generate leads through Click-to-WhatsApp ads, Instagram DMs, Facebook Messenger, and website enquiry forms, and Chronex360 brings every one of those channels into a single, trackable pipeline. A booking enquiry, quote request, or product question is captured the moment it arrives, automatically routed to the right agent or team, and followed through qualification, quote or order creation, and on to fulfillment or job completion, giving owners full visibility of the customer journey rather than fragments spread across apps. This is particularly valuable for New Zealand's service-heavy economy, where trades, tourism, and professional services all depend on fast, well-documented follow-up. Chronex360 delivers English-language templates suited to local tone, business-hours-aware routing across time zones, multi-agent assignment for growing teams, catalog and quote sharing, and conversion reporting that shows precisely which channels and staff are converting enquiries into paying customers.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order