How Chronex360 helps manage your business in West Coast Region
In West Coast Region, New Zealand, Chronex360 gives sales and support teams one workspace for WhatsApp, Instagram and Facebook conversations, with qualification and follow-up built in.
New Zealand's Privacy Act 2020 and the Unsolicited Electronic Messages Act 2007 require express or inferred consent, accurate sender identification and a working unsubscribe option for commercial messaging, which applies to WhatsApp marketing use.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Cities in West Coast Region
Chronex360 supports WhatsApp Business API onboarding for 3 cities across West Coast Region, including: