How Chronex360 helps manage your business in Miladinovci
Chronex360 provides WhatsApp Business API workflow for businesses in Miladinovci, Ilinden Municipality, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Businesses in North Macedonia often pick up a lead through a straightforward website contact form, a Facebook Messenger question, or a Click-to-WhatsApp ad aimed at a regional audience. Chronex360 brings each of these into a shared pipeline immediately, tagging the enquiry and routing it to an available agent so response time stays consistent regardless of which channel a customer chooses. As the lead progresses from initial qualification to a shared product catalog, a confirmed order, and delivery, the conversation history stays with it, letting the whole team stay coordinated on account status. Macedonian and English templates keep messaging natural for the audience, business-hours-aware routing avoids off-hours delays, and compliance-aware settings support responsible outbound communication. As an account grows, additional agents can be assigned without losing the original thread, and conversion reporting gives a clear picture of which channel is actually producing completed, fulfilled orders.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping