Compliance watchpoints
The Law on Personal Data Protection (in force since February 2020, fully applicable from August 2021) is modeled closely on GDPR. Capture explicit marketing opt-in and keep opt-out handling simple.
How to launch on Chronex360
Use Macedonian and Albanian-language templates depending on region, with Facebook/Instagram lead capture feeding automated WhatsApp qualification and agent assignment.
Recommended social-to-WhatsApp growth flow
Meta ad / Instagram DM / Facebook message → Chronex360 lead source → WhatsApp qualification → agent assignment → task or schedule → proposal/catalogue/order → follow-up → conversion reporting. Use Marketing templates only for opted-in promotional outreach; use Utility for requested/transaction-triggered updates; use Service replies when the customer starts the conversation.
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.